At Reggio Digital, we use a SMTP relay service for all email sending across your WordPress sites. This means that any emails sent from your website, such as notifications, contact form submissions, or order confirmations, are routed through the relay service for reliable delivery.
Do I need to configure anything on my WordPress site?
No additional configuration is needed on your end. All WordPress sites hosted on Reggio Digital are automatically set up for outgoing emails. This means you don’t need to install any plugins or make any changes to your WordPress settings.
What types of emails will be sent using this service?
All types of emails generated by your WordPress site will be sent through the relay service. This includes:
- Contact form submissions
- Password reset emails
- Order confirmations
- Newsletter emails (if managed through WordPress)
- Any other transactional emails generated by your site
Can I use a different SMTP service instead?
By default, all emails are routed through the relay service to ensure consistent deliverability and performance. If you prefer to use a different SMTP service, you would need to override the default settings, which might involve configuring a plugin or custom settings on your WordPress site. We recommend WP Mail SMTP. Please contact our support team if you need assistance with this.
What happens if there’s an issue with email delivery?
If there’s an issue with email delivery, it’s likely related to one of the following:
- Your domain's DNS settings (ensure SPF, DKIM, and DMARC records are properly configured)
- A temporary issue with Mailgun’s service (which is rare and typically resolved quickly)
- An issue with your email content triggering spam filters Our support team is available to assist if you encounter any issues with email delivery.
Are there any limitations on the number of emails I can send?
Our relay service is highly scalable, and while there are no hard limits on the number of emails you can send, your usage should comply with our acceptable use policy. If you plan to send a high volume of emails, please reach out to our support team to ensure your plan covers your needs.
What if I need to send marketing emails?
Our relay service is optimized for transactional emails, but it can also be used for marketing emails. If you are sending large volumes of marketing emails, we recommend using a dedicated email marketing platform. This ensures compliance with anti-spam laws and provides additional features like list management and segmentation.
