Frequently Asked Questions

Reggio Digital is a small digital agency offering three core services: custom web development (websites, web apps, Laravel, mobile apps), managed WordPress hosting, and IT services (domains, DNS, email, security, ongoing support). We have been doing this since 2018.

We are a small studio, so you work directly with the person doing the work, not an account manager. We host what we build, which means the same people who design and develop your site also keep it running in production. We focus on long-term relationships rather than one-off transactions.

Yes! We offer a 30-day money-back guarantee on all our hosting plans. If you're not completely satisfied with our service within the first 30 days, we'll provide a full refund, no questions asked.

We do not have contracts, and we never lock people in. All plans can be canceled at any time and a refund will be pro-rated for any remaining time. A full refund can be requested within the first 30-days of signing up.

We provide technical support with real WordPress experts. Our team provides comprehensive assistance with WordPress-related issues, performance optimization, and technical guidance.

Yes, our Business and Enterprise plans support multiple WordPress websites. Our Personal plan is designed for a single website, while higher-tier plans can accommodate multiple sites with dedicated resources for each.

Yes. WordPress is what we know best. We design and build custom themes and plugins for client sites, and we also handle integrations with third-party services. Sites we build can be hosted with us or anywhere else.

Yes. We use Laravel for serious web applications: internal tools, customer-facing portals, SaaS products, and anything more complex than a standard WordPress site. We also own and operate Laravel-based products of our own, like VerseDB.

Yes. We develop mobile applications, typically alongside the web side of a project so the two stay aligned. Reach out with what you have in mind and we can scope it.

Domains and DNS, business email setup, security and monitoring, backups, ongoing managed IT support, and general technology consulting. It is the work of keeping your systems running and secure, not just your website.

No. We will build your site on whatever stack and host you prefer. That said, most of our clients use our managed hosting because it removes the back-and-forth between developer and host when something needs attention.

Both. We work on one-off projects, but we are most useful as a long-term partner who builds something and then keeps it healthy. Many of our clients have been with us for years.

All plans include managed WordPress hosting, daily backups, SSL certificates, CDN, security monitoring, WordPress updates, malware scanning, and expert support. Higher-tier plans include additional features like staging environments, priority support, and dedicated resources.

No setup fees, no hidden costs. Our pricing is transparent and includes everything you need to run your WordPress website successfully. The only additional costs might be premium plugins or themes you choose to purchase separately.

Absolutely! You can upgrade your plan at any time, and we'll prorate the difference. Downgrades are processed at your next billing cycle to ensure you receive the full value of your current plan.

Yes, we offer significant savings when you pay annually. You can save up to 2 months' worth of hosting fees by choosing annual billing over monthly payments.

Whether you get an unexpected influx in traffic or you need more storage as you're adding more content, we want to support the growth of your site. When your number of visits exceeds your plan limit, we charge a small overage for every 1,000 visitors over your limit. The overage cost is $1 per 1,000 extra monthly visitors. When your storage exceeds your limit, we charge an additional $1 for every GB you are over your limit.

Reggio Digital determines which plan you require based on the amount of traffic to your site in a given month. We define a visit as: A unique IP address in the 24-hour period. We count the number of unique IP addresses that visit a site on a given day. This is the number of visits for that day. We then add up all the daily values for the entire month.

Yes, absolutely! We provide free website migration for all new customers. Our expert team handles the entire process, including transferring files, databases, and configuring your site on our servers. This service typically saves you $200-$500 in migration costs.

We handle the entire migration process for you. Complex sites with custom configurations may take longer than simple sites. We'll keep you updated throughout the process and ensure your site is thoroughly tested before going live.

We minimize downtime by performing migrations in the background. Your current site stays live until we've fully set up and tested your site on our servers. The actual DNS switch typically takes only a few minutes.

Our migration process includes multiple safety checks and backups. In the rare event of an issue, we can quickly restore your site to its original state. We also provide post-migration support to address any concerns.

Setting up WordPress is incredibly easy with our WordPress Hosting. Our streamlined process and user-friendly interface guide you through installation in just a few clicks. Whether you're a beginner or an experienced user, you'll find our setup process intuitive and efficient, getting your website up and running quickly.

At Reggio Digital, we use a SMTP relay service for all email sending across your WordPress sites. This means that any emails sent from your website, such as notifications, contact form submissions, or order confirmations, are routed through the relay service for reliable delivery.

No additional configuration is needed on your end. All WordPress sites hosted on Reggio Digital are automatically set up for outgoing emails. This means you don't need to install any plugins or make any changes to your WordPress settings.

All types of emails generated by your WordPress site will be sent through the relay service. This includes contact form submissions, password reset emails, order confirmations, newsletter emails (if managed through WordPress), and any other transactional emails generated by your site.

By default, all emails are routed through the relay service to ensure consistent deliverability and performance. If you prefer to use a different SMTP service, you would need to override the default settings, which might involve configuring a plugin or custom settings on your WordPress site. We recommend WP Mail SMTP. Please contact our support team if you need assistance with this.

If there's an issue with email delivery, it's likely related to your domain's DNS settings (ensure SPF, DKIM, and DMARC records are properly configured), a temporary issue with the relay service (which is rare), or your email content triggering spam filters. Our support team is available to assist if you encounter any issues with email delivery.

Our relay service is highly scalable, and while there are no hard limits on the number of emails you can send, your usage should comply with our acceptable use policy. If you plan to send a high volume of emails, please reach out to our support team to ensure your plan covers your needs.

Our relay service is optimized for transactional emails, but it can also be used for marketing emails. If you are sending large volumes of marketing emails, we recommend using a dedicated email marketing platform. This ensures compliance with anti-spam laws and provides additional features like list management and segmentation.

At Reggio Digital, we provide built-in email authentication for all hosted sites using our transactional email service. If your domain uses our name servers, all necessary DNS records are already in place. However, if your DNS is managed elsewhere, you may need to manually add DKIM, SPF, and DMARC records. For DKIM, add CNAME records for "openhosting1._domainkey" and "openhosting2._domainkey" pointing to "openhosting1._domainkey.wpcloud.com" and "openhosting2._domainkey.wpcloud.com" respectively. For SPF, you may need to include "wpdatacenter.com" in your SPF record. For basic DMARC protection, add a TXT record for "_dmarc" with value "v=DMARC1; p=none;". Our support team can help you configure these records properly.

While we don't host the email accounts themselves, we do have an offering for Google Workspace. We're experts at making WordPress sites super fast and secure, and we recommend you host email with a company that does the same for email.

At Reggio Digital, we partner with WP Cloud (also known as Pressable) for our hosting infrastructure. WP Cloud is the same premium managed WordPress hosting platform that powers Automattic and WordPress.com. This partnership ensures your website benefits from servers specifically designed for WordPress, with enterprise-grade infrastructure including SSD storage, advanced caching, and state-of-the-art security measures. By leveraging the same technology that powers millions of WordPress sites, we can offer exceptional performance, reliability, and security while focusing on providing you with outstanding customer support and tailored hosting solutions.

We believe in transparency and excellence. WP Cloud is trusted by Automattic, the parent company behind WordPress.com, and has a proven track record of managing WordPress at scale. This partnership allows us to focus on what we do best, providing outstanding customer support and tailored hosting solutions, while trusting our infrastructure to one of the most reputable companies in the WordPress space. You get the best of both worlds: personalized service from Reggio Digital and the technical power of WP Cloud's WordPress-optimized infrastructure.

Yes, staging environments are included with our Business and Enterprise plans. You can test changes, updates, and new features in a safe environment before pushing them to your live site.

We perform daily automated backups of your entire website, including files and databases. Backups are stored securely off-site and retained for 30 days. You can also create manual backups anytime through your dashboard.

We implement multiple layers of security including firewall protection, malware scanning, brute force protection, SSL certificates, regular security updates, and proactive monitoring. Our team responds immediately to any security threats.

We support PHP versions 8.2, 8.3, and 8.4 for all new sites. We can easily switch between these versions based on your needs. If you need a different PHP version for your site, please reach out to us at support@reggiodigital.com and we'll make the change for you.

Yes, there are some platform considerations: We don't support ionCube, ZendGuard Loader, or Imagick extensions. Our sites use NGINX (not Apache), so .htaccess files don't apply. We don't support additional databases, external database connections, or video transcoding/streaming. Each site is limited to 200 transactional emails per hour. We recommend using YouTube or Vimeo for video hosting and the Safe Redirect Manager plugin for redirects.

For inbound traffic, we accept connections on TCP ports 80 (HTTP), 443 (HTTPS), and 22 (SFTP for file uploads). For outbound traffic, we allow SMTP (ports 465, 587), POP3 (ports 110, 995), IMAP (ports 143, 993), and HTTP/HTTPS (ports 80, 443). All other outbound traffic is blocked and logged for security purposes.

We handle all WordPress core updates automatically, ensuring your site runs the latest stable release. We also pre-install and manage essential plugins like Akismet, Jetpack, and Jetpack Protect. For some sites, we manage WooCommerce as well. The Twenty Twenty-Four theme comes pre-installed, and Storefront may be included for WooCommerce sites. You cannot modify core WordPress files, but we maintain a secure environment with dedicated support access.

Yes, we support WordPress multisite with path-based networks (like example.com/site1, example.com/site2). However, domain-based multisite networks (like site1.example.com, site2.example.com) are not supported due to our platform architecture.

Yes! We offer unlimited support for tasks that can be completed within 30 minutes, regular updates, security patches, and performance optimizations to ensure your website runs smoothly.

Our datacenters include: Amsterdam, NL; Los Angeles, CA, USA; Washington, DC, USA; and Dallas, TX, USA.