Frequently Asked Questions

Reggio Digital is a digital agency. We design and build websites, web applications, and mobile apps; run managed hosting and ongoing website care; and handle the IT work behind it all, including domains, DNS, email, security, and ongoing support. We have been doing this since 2018.

We are a small studio, so you work directly with the person doing the work, not an account manager. We host what we build, which means the same people who design and develop your site also keep it running in production. We focus on long-term relationships rather than one-off transactions.

Yes. Every hosting plan comes with 30 days to change your mind. Ask within that window and we refund the whole thing.

We do not have contracts, and we never lock people in. All plans can be canceled at any time and a refund will be pro-rated for any remaining time. A full refund can be requested within the first 30-days of signing up.

You message the people who built and host your site, not a call-center script. That covers development questions, a slow page, a security worry, and the day-to-day problems of keeping your site and systems running.

Yes. Tier 1 covers a single website. Tier 2 holds three, Tier 3 holds eight, and Tier 4 holds twenty, each with its own storage and visitor allowance.

Yes. We design and build custom themes, plugins, and integrations for WordPress sites, and we work in other stacks like Laravel when a project calls for it. Anything we build can be hosted with us or anywhere else.

Yes. We use Laravel for serious web applications: internal tools, customer-facing portals, SaaS products, and anything more complex than a standard WordPress site. We also own and operate Laravel-based products of our own, like VerseDB.

Yes. We develop mobile applications, typically alongside the web side of a project so the two stay aligned. Reach out with what you have in mind and we can scope it.

Domains and DNS, business email setup, security and monitoring, backups, ongoing managed IT support, and general technology consulting. It is the work of keeping your systems running and secure, not just your website.

No. We will build your site on whatever stack and host you prefer. That said, most of our clients use our managed hosting because it removes the back-and-forth between developer and host when something needs attention.

Both. We work on one-off projects, but we are most useful as a long-term partner who builds something and then keeps it healthy. Many of our clients have been with us for years.

Every plan includes managed WordPress hosting, hourly and daily backups, the security certificate that puts the padlock in the address bar, a global delivery network so pages load fast anywhere, security monitoring and malware scanning, WordPress and plugin updates, and support from us. Higher tiers add more sites, more storage, and room for more visitors.

No setup fees and nothing buried in the invoice. The price on the plan is the price. The only thing you might pay for separately is a paid plugin or theme you decide you want.

Yes. Upgrade whenever you like and we prorate the difference. Downgrades take effect at your next billing date, so you keep what you already paid for until then.

Yes. Pay for the year and you pay for ten months instead of twelve.

Yes, but they are small and we would rather you grow than get throttled. Go over your monthly visitor limit and it is $1 for every extra 1,000 visitors. Go over your storage limit and it is $1 for every extra GB. Nothing gets shut off.

Reggio Digital determines which plan you require based on the amount of traffic to your site in a given month. We define a visit as: A unique IP address in the 24-hour period. We count the number of unique IP addresses that visit a site on a given day. This is the number of visits for that day. We then add up all the daily values for the entire month.

Yes. We move the site for you at no charge: files, database, and the setup on our end. There is no line for it on the invoice.

A straightforward site is usually done inside a day or two. A store, a membership site, or anything with custom code takes longer. We tell you where it stands as we go, and we click through the moved site before anything switches over.

Your current site stays live the whole time we are building the copy on our servers. The switch at the end takes a few minutes, and we do it when your traffic is lowest.

Your old site is untouched until you say go, so the fallback is simply not switching. If something surfaces after the move, we fix it, and that does not cost you anything either.

Close to none. WordPress is installed and configured for you when the site is created, so you sign in and start working. If you would rather we did the whole build, that is a project rather than a hosting plan, and we are happy to quote it.

Anything your site sends out, a contact form notification, a password reset, an order confirmation, goes through a dedicated sending service rather than straight off the web server. That is the difference between the message landing in an inbox and landing in spam.

No additional configuration is needed on your end. All WordPress sites hosted on Reggio Digital are automatically set up for outgoing emails. This means you don't need to install any plugins or make any changes to your WordPress settings.

All types of emails generated by your WordPress site will be sent through the relay service. This includes contact form submissions, password reset emails, order confirmations, newsletter emails (if managed through WordPress), and any other transactional emails generated by your site.

You can. Our sending is the default because we know it lands, but if you want to route email through your own provider you can do that with a plugin. WP Mail SMTP is the one we would pick. Ask us and we will set it up rather than leaving you to it.

If there's an issue with email delivery, it's likely related to your domain's DNS settings (ensure SPF, DKIM, and DMARC records are properly configured), a temporary issue with the relay service (which is rare), or your email content triggering spam filters. Our support team is available to assist if you encounter any issues with email delivery.

Each site can send 200 emails an hour, which is far more than a normal contact form or order confirmation will ever use. If you expect to send more than that, tell us before you start and we will sort it out.

Use a proper email marketing platform for that. Our sending is built for the one-at-a-time emails your site produces, like a receipt or a password reset. A newsletter tool will handle unsubscribes and list rules for you, which keeps you on the right side of spam law.

At Reggio Digital, we provide built-in email authentication for all hosted sites using our transactional email service. If your domain uses our name servers, all necessary DNS records are already in place. However, if your DNS is managed elsewhere, you may need to manually add DKIM, SPF, and DMARC records. For DKIM, add CNAME records for "openhosting1._domainkey" and "openhosting2._domainkey" pointing to "openhosting1._domainkey.wpcloud.com" and "openhosting2._domainkey.wpcloud.com" respectively. For SPF, you may need to include "wpdatacenter.com" in your SPF record. For basic DMARC protection, add a TXT record for "_dmarc" with value "v=DMARC1; p=none;". Our support team can help you configure these records properly.

Not our own, but we set up and manage Google Workspace for you. Mailboxes are their own specialty, and we would rather put you with a company that does only that than run it badly ourselves.

Your site runs on WP Cloud, the platform Automattic built to run WordPress.com. It is the same hardware and the same caching that keeps WordPress.com online, tuned for WordPress and nothing else. We handle the account, the setup, the updates, and everything you actually talk to.

Running our own servers would mean spending our week on hardware instead of on your site. Automattic already does that part better than a studio our size could, so we buy the infrastructure from them and put our time into the work you hired us for. We would rather tell you that plainly than pretend we built the datacenter.

Yes. You can create a private copy of your site, try changes there, and push them live once you are happy. Nothing you do on the copy touches the real site.

We perform daily automated backups of your entire website, including files and databases. Backups are stored securely off-site and retained for 30 days. You can also create manual backups anytime through your dashboard.

A firewall in front of the site, scanning for malware, blocking on repeated login attempts, the certificate that puts the padlock in the address bar, and security updates as they are released. We watch for problems rather than waiting to be told about them.

We support PHP versions 8.2, 8.3, and 8.4 for all new sites. We can easily switch between these versions based on your needs. If you need a different PHP version for your site, please reach out to us at support@reggiodigital.com and we'll make the change for you.

Yes, there are some platform considerations: We don't support ionCube, ZendGuard Loader, or Imagick extensions. Our sites use NGINX (not Apache), so .htaccess files don't apply. We don't support additional databases, external database connections, or video transcoding/streaming. Each site is limited to 200 transactional emails per hour. We recommend using YouTube or Vimeo for video hosting and the Safe Redirect Manager plugin for redirects.

For inbound traffic, we accept connections on TCP ports 80 (HTTP), 443 (HTTPS), and 22 (SFTP for file uploads). For outbound traffic, we allow SMTP (ports 465, 587), POP3 (ports 110, 995), IMAP (ports 143, 993), and HTTP/HTTPS (ports 80, 443). All other outbound traffic is blocked and logged for security purposes.

WordPress core updates happen automatically, so the site stays on the current stable release. Akismet, Jetpack, and Jetpack Protect come installed and managed, and WooCommerce too on stores. Twenty Twenty-Four ships as the starting theme. Core WordPress files are locked down, which is part of why the platform stays secure, and we can get in when a job needs it.

Yes, we support WordPress multisite with path-based networks (like example.com/site1, example.com/site2). However, domain-based multisite networks (like site1.example.com, site2.example.com) are not supported due to our platform architecture.

Yes. Any job that takes us under 30 minutes is covered, however many of them you send, plus the updates, security patches, and speed work that keep the site healthy.

Our datacenters include: Amsterdam, NL; Los Angeles, CA, USA; Washington, DC, USA; and Dallas, TX, USA.