Privacy Policy

Information We Collect

Personal Information You Provide

We collect information you provide directly to us, including:

• Account Registration: Name, email address, password, and billing information
• Contact Forms: Name, email address, company information, and message content
• Payment Information: Billing details processed securely through Stripe
• Support Communications: Information provided when contacting customer support

Automatically Collected Information

We automatically collect certain information about your use of our services:

• Analytics Data: Website usage statistics via Google Analytics
• Technical Data: IP address, browser type, device information, and access times
• Cookies: Information stored through cookies and similar tracking technologies
• Security Data: Information collected through Cloudflare Turnstile for spam protection

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting and management services
• Process payments and billing through Stripe
• Communicate with you about your account and our services
• Respond to support requests and customer inquiries
• Analyze website usage and performance through Google Analytics
• Protect against spam and abuse using Cloudflare Turnstile
• Comply with legal obligations and enforce our terms of service
• Send service-related communications and updates

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers:

• Stripe: Payment processing and billing
• Google Analytics: Website analytics and performance monitoring
• Google Tag Manager: Managing tracking codes and analytics
• Google Workspace: Business email and productivity services
• Cloudflare Turnstile: Spam and abuse protection
• AWS (Amazon Web Services): Cloud hosting infrastructure
• Cloudflare: Content delivery network and security services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure hosting infrastructure on AWS
• Regular security updates and monitoring
• Access controls and authentication measures
• Payment data is handled securely by Stripe (PCI DSS compliant)

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Consent Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@reggiodigital.com.

Logs From Websites We Host

When we host a website for a client, our servers keep a record of the requests that website receives. Each line records the visitor's IP address, the page or file requested, the time, the response, and the browser or device the request came from.

Why we keep it

• Keeping the site up and working out what went wrong when something breaks
• Finding slow pages and other performance problems
• Spotting attacks, spam and abuse, and blocking them
• Counting visits to the site, which is what some of our hosting plans are billed on

Who can see it

Our staff can see it, and so can the people who own or manage that website, through the Logs tab in their Reggio Digital dashboard. That includes the visitor IP addresses. A client only ever sees the log for their own website, never anyone else's, and we do not sell it or hand it to anyone else except where the "Legal Requirements" section above applies.

How long we keep it

On our own servers these logs are deleted automatically after 14 days. Sites we still manage on Pressable follow that host's own retention period. The dashboard shows only the most recent activity rather than the whole period, and we do not keep a separate copy of these logs once they are deleted.

If you visited a website we host

The business that runs the website decides what happens on it, and we run the hosting on their behalf. If you want to know what a particular site holds about you, or you want it removed, contact that site's owner first. You are also welcome to write to us at hello@reggiodigital.com and we will help them answer you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: