Managing Your Website
How to manage your WordPress sites, staging environments, and backups.
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Creating and Restoring Backups
How your site's nightly backups work, and how to get back to an earlier version if you need to.
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Setting Up a Staging Site
Make a private copy of your site to try changes on, what is different about it, and how changes get to the live site.
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Managing Domains and DNS
Point your domain to your site, add extra domains, and manage your DNS records, all from your dashboard.
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Monitoring Plugins and Themes
Keep track of what's installed on your site and see when updates are available.
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Working on a Site We Host: A Guide for Developers
For the developer a business brings in: what you can do yourself on a site we host, what stays with us, and how to ask.
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Getting Into Your Site's Files Over SFTP
Turn on file access for a site, connect with FileZilla or any SFTP program, and what the login can and cannot do.
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Putting Your Site Behind a Password
Keep a site private before launch or during a rebuild, share the password, and open it up again on launch day.
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What We Look After on Your Site, and How to Ask for a Change
The PHP version, server moves, updates and server settings stay with us. Here is why, and how to ask for a change.
Still stuck?
Customers can open a ticket from their dashboard. Not a customer yet? Ask us anything.