Managing Your Website
How to manage your WordPress sites, staging environments, and backups.
Creating and Restoring Backups
How your site's nightly backups work, and how to get back to an earlier version if you need to.
Setting Up a Staging Site
Make a private copy of your site to try changes on, what is different about it, and how changes get to the live site.
Managing Domains and DNS
Point your domain to your site, add extra domains, and manage your DNS records, all from your dashboard.
Monitoring Plugins and Themes
Keep track of what's installed on your site and see when updates are available.
Working on a Site We Host: A Guide for Developers
For the developer a business brings in: what you can do yourself on a site we host, what stays with us, and how to ask.
Getting Into Your Site's Files Over SFTP
Turn on file access for a site, connect with FileZilla or any SFTP program, and what the login can and cannot do.
Putting Your Site Behind a Password
Keep a site private before launch or during a rebuild, share the password, and open it up again on launch day.
What We Look After on Your Site, and How to Ask for a Change
The PHP version, server moves, updates and server settings stay with us. Here is why, and how to ask for a change.
Still stuck?
Customers can open a ticket from their dashboard. Not a customer yet? Ask us anything.