Setting Up Your Transactional Sending Domain
Verify the domain your receipts and notifications send from, and resolve missing DNS records.
Your sending domain is the part after the @ in your outgoing address.
- Open Sending domains, under Domains in the sidebar.
- Under Add a sending domain, choose a suggested website or enter the domain you want to use.
- Click Add domain. Follow the setup prompts, then open DNS records.
- Add the records shown at the service that manages your domain's DNS. If someone else manages it, give them that list.
- Click Check now after the records are in place. You can also leave the page and let verification run automatically.
- Wait for the domain to show Verified before connecting your app.
If you already use your main domain for personal or staff mailboxes, the setup may suggest a separate sending subdomain, such as rd.example.com. This keeps your website's sending reputation separate from your ordinary mailbox. Your outgoing address would then be something like orders@rd.example.com.
Copy the exact record names and values shown for your domain. Not found yet means the record has not been detected. We added it, still spreading means it has been added but is not visible everywhere yet. If the page says Edit your existing record, update that record instead of creating a duplicate.
Needs attention means a required DNS record has gone missing. Reopen DNS records and restore it. Not verified means verification did not complete; correct the missing records and use Check now.
Newsletter has its own sending address, configured in Newsletter settings.
If you cannot add another domain
When you have used every sending domain your plan includes, the page tells you how many that is. Remove one to free a slot, or contact support to discuss another domain. If Add a sending domain is not shown at all, ask a company member with Email access to add the domain.
After verification
Use Connect an app on the domain for SMTP settings, or connect your developer's application with an API key. The From address must use your verified sending domain.