Managing Email Usage and Monthly Send Caps
Understand your allowance, check earlier months, and set account or domain sending limits.
The Transactional email overview shows this month's usage, allowance, sender breakdown and earlier months. The count resets on the first of the month.
Use the allowance and rates shown for your account: they reflect your hosting allowance and any transactional email plan you have purchased. Newsletter sends do not use your transactional allowance.
Under Monthly send cap, enter the maximum number of emails you want the account to send and click Save. This account-wide cap counts both transactional and newsletter sends. The service warns you at 80% and pauses sending when you reach it.
Read the explanation beside the cap before leaving it blank: depending on your plan, an automatic ceiling may still apply. You can also set an individual sending domain's Monthly cap on the Sending domains page.
Allowance and cap are different
Your allowance is the amount included in your plan. The page shows any rate for usage above it. Your cap is the maximum sending volume you choose to allow. A cap can pause important receipts and password resets as well as other sends, so choose it with your normal volume in mind.
Newsletter sends have their own allowance, but they count towards the shared account cap. Connecting another app does not give that app an additional allowance.
Check an individual sender
Use By sender on the overview to see which domains are sending and which have messages coming back. Mail sent before a site moves to your own name may appear under Our shared address.
If sending pauses
Check both the account's Monthly send cap and the domain's Monthly cap. Review the activity that caused the increase before raising a limit. If the domain is marked Paused or the reason is unclear, contact support.
For subscription or payment changes, see Managing Your Subscription and Payment Methods.